EMT Practice Test

1. Question Content...

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Question1: Universal Containers is using lead assignment rules and record types. The sales team has the record type
'Corporate Leads' assigned as their default record type. The sales team has reported that Leads assigned to them are assigned to a different record type. They have requested to have all Leads assigned to them be assigned to the 'Corporate Leads' record type.
How should an administrator configure the sales team's request'

Question2: Cloud Kicks has a custom object named Shoe. The administrator has been asked to ensure that when a relationship is created between Account and Shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?

Question3: An administrator needs to store the ID of a recordtype for later use in a flow.
Which kind of variable should the administrator use?

Question4: Users at Universal Containers (UC) adhere to the following process for expense reports:
* Create the expense report.
* Attach receipts in an Expenses app.
* Send the report to the accountant to review and approve.
An administrator needs to enable this app for Salesforce Mobile.
What should the administrator consider from the Users perspective'

Question5: At Cloud Kicks, new public articles must be approved before publishing. Users are asked to click to the submit for approval button to begin the process but sometimes the user forgets.
How should an administrator automate submission so al new public articles will enter the approval process?

Question6: The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

Question7: The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout?
Choose 3 answers

Question8: The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with Issues. This screen should be visible from cases.
How should the screen flow be distributed?

Question9: An administrator for Ursa Major Solar wants to allow internal users to view a dashboard as a Sales Manager within a given sales region.
How can these be configured?

Question10: Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request.
This action, however, does not always occur. Sales reps do not always populate all fields correctly.
Which two tools should be used to remove permissions from Sales to create these records and automate record creation? Choose 2 answers

Question11: What is the maximum number of objects that can be added to a custom report type?

Question12: An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?

Question13: A new custom object called Manufacturers has been created for Universal Containers.
Where should a System Administrator adjust how the object appears when it is found in the global search?

Question14: Safes users at Universal Containers are reporting that it Is taking a long time to edit opportunity records.
Normally, the only field they are editing is the Stage field.
Which two options should the administratorrecommend to help simplify the process? Choose 2 answers

Question15: AW Computing (AWC) occasionally works with Independent contractors, who the company stores as Contacts In Salesforce. Contractors oftenchange agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?

Question16: The administrator at Ursa Major Solar has created a custom report type and built a report for the sales operations team. However, none of the users are able to access the report.
Which two optionscould cause this issue?
Choose 2 answers

Question17: Northern TV-all Outfitters wants to calculate how much revenue has been generated for each of Its marketing campaigns.
How should an administrator deliver this information

Question18: An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?

Question19: At Ursa Major Solar, Salesforce users have a session timeout of 12 hours, but management wants the session timeout to be increased to 24 Os) hours, Additionally, management wants inactive users to be logged out atthat time. ?
What should the administrator do to fulfill this request?

Question20: Cloud Kicks wants a report Co categorize accounts into small, medium, and large basedon the dollar value found In the Contract Value field.
What feature should an administrator use to meet this request?

Question21: Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

Question22: The DreamHouse Realty team has a master-detail relationship set up with Open House as the parent object and Visitors as the child object.
What type of field should the administrator add to the Open House object to track the number of Visitors?

Question23: In which two ways can users access Salesforce from their mobile devices'? Choose 2 answers

Question24: An administrator at Universal Containers is reviewing current security settings in the company's Salesforce org.
What should the administrator do to prevent unauthorized access to Salesforce?

Question25: The Support Manager wants to send an automatic email to the Case Contact when a case is closed. Which automation tool can the administrator use?

Question26: What are two valid use cases for Salesforce Communities?
Choose 2 answers

Question27: The administrator at Universal Containers wants to add branding to Salesforce.
Which two considerations should the administrator keep in mind?
Choose 2 answers

Question28: Ursa Major Solar is setting up case assignment rules.
What are two places where the cases can be assigned? Choose 2 answers

Question29: Sales Reps at Universal Containers want to prioritize and flag at-risk deals. What feature should an administrator suggest to meet this requirement?

Question30: DreamHouse Realty agents are double-booking open house event nights. The events manager wants an event submission process to help agents fill in event details and request dates.
How should an administrator accomplish this request?

Question31: What will happen when a user attempts to log In to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization -wide trusted IP range?

Question32: An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for edtting, the Flow Bunder toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.
What would cause this?

Question33: What are the defaults for Org wide Default (OWO) and Profile permissions for all Profiles that have View All Data or Modify All Data disabled on a custom object?

Question34: UniversalContainers wants to increase the security of their org by requiring stricter user passwords.
Which two of the following should an administrator configure?
Choose 2 answers

Question35: When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request? acne Choose 2 answers

Question36: Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?

Question37: At Ursa Major Solar, a workflow rule is in place that sends a reminder email 20 days before the warranty expiration date. A custom ...... another three years.
What is the expected behavior for the email workflow rule?

Question38: The administrator for AW Computing is working with auser who is having trouble logging in to Salesforce.
What should the administrator do to identify why the user is unable to log in?

Question39: A user at Universal Containers left the company. The administrator needs to create a new user for their replacement, but they have assigned all available user licenses.
What should the administrator do to free up a user license for the new user?

Question40: Which two capabilities are considerations when marking a field as required In Object Manager?
Choose 2 answers

Question41: At Cloud Kicks, new public articles must be approved before publishing. Users are asked to click the submit for approval button to begin the process but sometimes the user forgets.
How should anadministrator automate submission so all new public articles will enter the approval process?

Question42: The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity.
The administrator attempted the same edit without receiving an error.
How can the administratorvalidate the error the user is receiving?

Question43: What are two considerations for sharing email template folders?
Choose 2 answers

Question44: Ursa Major Solar (UMS) wants to assign a Lightning for Outlook layout.
Which two options can UMS assign this layout to? Choose 2 answers

Question45: Cloud Kicks (CK) has a new administratorwho is asked to put together a memo detailing Salesforce usage to budget for upcoming license purchases.
Where should the administrator go to find out what type of licenses CK has purchased and how many are available?

Question46: Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring Path for Opportunities.
Which is an important consideration for Path configuration?

Question47: Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.
What should an administrator configure to meet these requirements?

Question48: When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to facilitate this?
Choose 2 answers

Question49: An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?

Question50: Ursa Major Solar recently acquired a company whose sales team has a unique sales process, with stages that are different from the current setup of stages in Salesforce.
The Chief Technology Officer (CTO) has decided that the new sales team should NOT change their process at all.
What should the administrator do to incorporate the new sales teams process?

Question51: Ursa Major Solar is bringing a new type of solar panel to market. An administrator needs to create a salesprocess for this new product. Os) What are three considerations for the administrator in this scenario?
Choose 3 answers

Question52: Northern Trail Outfitters has hired interns to enter Leads into Salesforce and has requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?

Question53: North Trail Outfitters wants a backup administrator set up for their org. once the administrator is set up, they report that they are unable to perform any of the administrator duties What are two possible reasons for the access issues?
Choose 2 answers

Question54: The administrator at Cloud Kicks has been told thatusers are unable to add repeating tasks in Salesforce.
Which two solutions should the administrator use to ensure users are able to do this?
Choose 2 answers

Question55: Ursa Major Solar uses data from the grand total of a custom report to create their dashboard. Which two components will populate the grand total properly?
Choose 2 answers

Question56: Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards.
What could be causing reps to have inappropriate access to data on dashboards?

Question57: Once an opportunity reaches the negotiation stage at Cloud Kicks, the Amount field becomes required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount.
How shouldthe administrator require this field during the negotiation stage for sales users but allow their managers to make changes?

Question58: A user with administrator privileges accidentally deleted a custom field in an org one day ago. What should the administrator consider to restore the field?

Question59: Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one | | product across various stages.
Which two steps should the administrator configure to meet this requirement?

Question60: Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for tracking data privacy information?

Question61: At Universal Containers, there is a custom field on the Lead named Product_Category_c. Management would like this information to be part of the opportunity upon lead conversion.
What action should the administrator take to satisfy the request?

Question62: Cloud Kicks (CK) Is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?

Question63: An administrator gets a rush request from Human Resources to remove a user's access to Saiesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfill the request?

Question64: A sales ops user has been identified as the dashboards expert within Cloud Kicks. This user needs to be able to update dashboard folder access for all non-private folders.
Which permission should the administrator assign to the user

Question65: Ursa Major Solar has an existing process for their solar panel Opportunities that include the following stages:
* Prospecting
* Value Proposition
* Negotiation/Review
* Closed Won
* Closed Lost
The want to implement a new process for their battery Opportunities using the following stages:
* Qualification
* Value Prospection
* Negotiation/Review
* Closed Won
* Closed Lost
What should the administrator configure to implement these changes?

Question66: An administrator creates a custom text area field on the Account object and adds it to the service team's pagelayout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page How should the administrator accomplish this?

Question67: A system administrator wants to ensure that unique data is always input into a specific field.
Which two field properties should be configured?
Choose 2 answers

Question68: Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations Which two tools should an administrator use to build this solution?
Choose 2 answers

Question69: Universal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. This group will track information with the same fields and picklist values but will need two new options on the stage field.
How should the administrator accomplish this task?

Question70: Ursa Major Solar needs its sales users to be able to do the following:
* View their open Opportunities grouped by Stage
* View their open Opportunities grouped by source report on a dashboard component.
which report format needs to be used to accomplish this goal?

Question71: Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?

Question72: Universal Containers wants to set up a customer service community where existing and potential customers can view public discussions, collaborate with other members, and search for solutions posted by other members without logging into the community.
How should an administrator allow access to the community?

Question73: Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use toImplement this request?

Question74: The support group at Universal Containers wants agents to capture different Information for product support and Inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements?
Choose 3 answers Calculator

Question75: The administrator at Cloud Kicks has been asked to change the company's Shoe Style field to prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answers

Question76: What are two ways to customize basic reports using Lightning Experience? Choose 2 answers

Question77: Cloud Kickshas created a screen flow for their sales team to use when they add new Leads. The screen flow collects name, email, and shoe preference.
Which two things should the administrator do to display the screen flow?
Choose 2 answers

Question78: Cloud Kicks needs to ensure appropriate shipping details are used in Orders. Reps should have a streamlined solution to update the shipping addresses on selected Orders associated with an Account when the shipping address is changed on the Account.
How should the administrator deliver this requirement?

Question79: Which three aspects of standard fields should an administrator customize?
Choose 3 answers

Question80: Northern Trail Outfitters converts support requests submitted through its website with web-to-case. The support team wants an email automatically sent to the customer containing the password reset instructions when the case subject contains the words 'forgot" and 'password".
What should the administrator configure to meet this requirement?

Question81: A sales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to Salesforce?

Question82: Cloud Kicks has decided to delete a custom field.
What will happen to the data in the field when it is deleted?

Question83: Universal Containers has a Contact Lightning record page with a component that shows Unkedln data. The sales team would like to only show this component to sales users when they are on their mobile phones.
Which two solutions should the administrator use to fulfill this requirement?
Choose 2 answers

Question84: Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

Question85: Sales reps at Ursa Major Solar are having difficulty managing deals. Theleadership team has asked the administrator to help sales reps prioritize and close more deals.
What should the administrator configure to help with these issues?

Question86: Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Accounts?

Question87: The administrator at Cloud Kicks has a custom plckilst field on Lead, which Is missing on the Contact when leads are converted.
Which two Items should the administrator do to make sure these values are populated?
Choose 2 answers

Question88: Ursa Major Solar has the following environment and requirements:
* Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative.
* The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day.
* The Sales Manager wants to report on various customer interactions.
How should the administrator fulfill these requirements?

Question89: Campaign Member can be associated with which two objects?
Choose 2 answers

Question90: Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created,the contact's account record gets updated with the CEO's name.
Which feature should an administrator use to implement this request?

Question91: The administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is "Search Engine", the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not "Search Engine", this picklist should be hidden.
How should the administrator complete this requirement?

Question92: The administrator at Ursa Major Solar wants to configure automation that should run when an Account's rating changes along with the following actions: ?
* Check if the rating changed from Hot to Cold Calculator
o If yes, create a Case .
o If yes, send an Email
* Check if the rating changed from Cold to Hot
o If yes, delete a related Task record
Which two automation solutions would be able to accomplish these tasks?
Choose 2 answers

Question93: Cloud Kicks has asked the administrator to test a new screen flow that creates contacts.
What are two key components of testing the flow?
Choose 2 answers

Question94: Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?

Question95: Which three settings are controlled by a users profile?
Choose 3 answers

Question96: Ursa Major Solar uses Opportunity to track sales of solar energy products. Thecompany has two separate sales teams that focus on different energy markets. The services team also wants to use Opportunity to track installation, All three teams will need to use different fields and stages.
How should the administrator configure this requirement?

Question97: Ursa Major Solar has selected report folders that are shared with a small group of users who are on Lightning Experience. The administrator needs to prevent these users from customizing the information in the reports.
What should the administrator do to achieve this goal?

Question98: Ursa Major Solar uses a validation rule to prevent invaliddata. What are three conditions where these rule is used? Choose 3 answers

Question99: Users at DreamHouse Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing settings?

Question100: Northern Trail Outfitters has a web form for cases.
If the case assignment rules inactive, who will be assigned ownership when the case is created?

Question101: The administrator at Cloud Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, they want to reference fields from the associated contact record.
What should the administrator do to pull contact fields into the custom report?

Question102: A company has acomplicated Sales process regarding its opportunities. The company has three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business's industry and customers. For each line of business, there isa specific set of fields that Sales users should see and a different set of fields that Marketing users should see. allow should an Administrator configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?

Question103: AW Computing would like to improve its Case Lightning record page by including:
* A filtered component to display a message in bold font when a Case issaved as a critical record type.
* A quick way to update the Account status from the Case layout.
Which two components should an administrator use to satisfy these requests?
Choose 2 answers

Question104: What are two considerations when configuring the lead conversion process?
Choose 2 answers

Question105: Ursa Major Solar wants to upload data to Salesforce and heard about the Data Import Wizard. They want to upload the following data: Os)
* 60,000 Accounts ?
* 20,000 Contacts Calculator
* 10,000 Opportunities . .
* 5,000 Conference custom object records
What two considerations should be kept in mind when using the Data Import Wizard?
Choose 2 answers

Question106: Universal Containers (UC) would like to count the number of open cases associated with each Account and update the Account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?

Question107: A time -dependent action Is placed In the workflow queue when the record Is created. Which two scenarios will cause the action to be removed from the queue?
Choose 2 answers

Question108: The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?

Question109: Ursa Major Solar wants to upload 10,000 Campaigns to Salesforce.
Which tool should the administrator utilize to accomplish this task?

Question110: The administrator at Universal Container wastasked with creating a user creating a user record for a new hire.
Upon saving the ....display and the record was not saved.
Which two considerations should the administrator take into account when creating a user record?
Choose 2 answers

Question111: DreamHouse Realty wants to offer a form on its Experience Cloud site where inspectors will submit findings from a property inspection.
Which feature shouldan administrator place on the page to fulfill this requirement?

Question112: The sales operations team ta Universal Containers purchase a list of shipping companies they would like to be imported into the Salesforce org ... import Wizard. Some companies on the list may already be customers.
Which fields should administrator use to prevent duplicates when importing these Account records?

Question113: Ursa Major Solar users want to utilize Salesforce Knowledge.
Which statement accurately describes Knowledge? Calculator

Question114: Ursa Major Solar's default, organization-wide sharing for accounts is set to Public Read/Write. The Administrator needs to ensure that Marketing never modifies an Account record.
Which action should the Administrator take to accomplish this goal?

Question115: Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

Question116: Ursa Major Solar customers are starting to request custom-sized solar panels, which are currently unavailable in the standard inventory. Management has deckled to add custom sizing as an add-on item in Salesforce.
The administrator needs to allow sales users to add custom sizing to the total opportunity sale.
what should the administrator do to achieve this goal?

Question117: An administrator at Ursa Major Solar (UHS) has created a new Lightning record page for the sales team to display a report chart embedded on the account page. No record types exist for an account at this time.
Which action should the administrator perform to make this page the default view of the UMS app for the sales team without impacting the support team?

Question118: AW Computing has six sales teams in a region. These teams always consist of the same account manager, engineer, and assistant.
What should the administrate- configure to make it easier for teams to collaborate with thesame customer?

Question119: The District Sales Director at Cloud Kicks wants to share the leaderboard component on his dashboard with his sales team.
What two actions should an administrator take to enable this functionality?
Choose 2 answers

Question120: When users log In to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers

Question121: An administrator at Universal Containers needs an automated way to delete records based on field values.
What automated solution should theadministrator use?

Question122: Universal Containers fs trying to Improve the user experience when searching for the right status on a case.
The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kindof case they are working on.
How should the administrator improve on the currant implementation?

Question123: Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?

Question124: Which three objects can be added as Campaigns Members? Choose 3 answers